FAQ

FAQ

Here is a list of questions we feel most reflect our customers' concerns. If you have a question that is not listed here, feel free to contact us. We will be glad to answer it for you.

How does Mad Dog Printing work?
Mad Dog Printing is a convenient way to create and order a wide variety of items that can be personalized with your pictures and wording of your choice.  We offer you the option to use your traditional photos or digital pictures to create high-quality, attractive products that are sure to be enjoyed for years to come.  

Do I have to come into the store to place an order?
Nope!  If you'd like to come in and see us in person, you're welcome to, but feel free to order via our mail-in form instead-- whichever works most easily for you.

Do you have a catalog?
Our products are limited only by your imagination.  Any image or combination of images can be used, provided you have the right to reproduce them.  Because of this, no, we do not have a catalog.

Is there a setup fee?
Unlike most printing companies, no setup fee is required to order from Mad Dog Printing!  Simply stop in or use our convenient mail-in form and you're ready to order!  No setup fee is required for any of our personalized products, and there are no hidden charges.  You pay for all the personalized products you want, plus the applicable shipping charge.  (No shipping charge is added for orders picked up at our store.) That's all!

What are the supported file types?
There are 5 basic file types you can use for your photo gifts: .jpg, .bmp, .tif, .png, and .gif.

Can I use Black and White images?
YES!  In fact, black and white images can give your photo gifts a "timeless" feel that will give them a special feeling to you many years from now.  Feel free to use black and white images, sepia ("old-fashioned") images, or even just designs your kids have drawn using Paint or some other computer-graphics program.

What is the minimum quantity required to order?
Due to our advanced digital process, there is no minimum quantity required to order.  You can order one of each of our products, or you can order a thousand of each of our products.  That's the Mad Dog difference:  it's entirely up to your needs.

How big of an image can I upload?
We will accept almost any size picture.  However, in order to be able to efficiently produce your order, we will only store enough image data to print a 300 dpi 10.5" x 8" picture - the largest possible image we print on a photo gift.

What are the shipping costs?
$5.95 for the first item and $3.45 for each additional item.  

 

 

 Our Guarantee   

Because every item is personalized and the quality depends on your photo, Mad Dog Printing is not responsible for customers' errors resulting from misspelled text and/or incorrect image placement. If an item does not meet with your approval due to quality or is damaged in shipment, we will gladly replace the item free of charge or refund your purchase price less shipping and handling costs.



Retail Hours

Tuesday - Friday 10:30-6

 

Closed

Saturday, Sunday & Monday

 

413-475-1310